Use this guide if you can't find Voice Recognition or the Set Up Now option in Car Wars, or if you need to see your team's Voice Recognition setup as a manager.
Check your User Profile
- Sign in at carwars.com with your own profile, not another employee's.
- If your dealership uses separate Car Wars Sales and Car Wars Service workspaces, switch to the one you work in.
- Select your name in the bottom-left corner to open your User Profile.
- Look for the Voice Recognition section in the upper-right corner.
If you see Set Up Now, follow Enroll in Car Wars Voice Recognition.
If Voice Recognition is not on your profile
Voice Recognition is turned on for each dealership by Car Wars Support. If the section or the Set Up Now option is missing, contact Support. Repeating the enrollment steps will not make it appear.
Support can also send you an enrollment link by email or help you enroll over the phone.
If your enrollment link says no attempts remaining
The link can no longer be used. Contact Support and ask for a new enrollment link.
If the enrollment call does not come through
- Check that you entered the correct phone number.
- Make sure the phone is not set to Do Not Disturb and that spam filtering is not blocking the call.
If you need manager access
Seeing your team's Voice Recognition setup is separate from enrolling your own voice and depends on your user permissions. Ask your Car Wars account administrator or Support to review your access. Do not sign in with another person's account to reach a manager screen.
Contact Support
Call 214-446-7867 or email help@callbox.com. Include:
- Your dealership and business email
- Whether you need to enroll your own voice or need manager access
- Whether the option is missing only for you or for other employees too
- A screenshot of your User Profile, if possible