How your calls are routed
When a customer calls one of your numbers, Car Wars sends the call to the destination configured for that line, such as a front desk, department, or specific person.
Ringing more than one person
A line can be configured to ring several destinations at once so the first available person can answer. This is useful for a team or department where any available person should handle the call.
What fallback means
A fallback is the backup destination used when the first destination is unanswered or unavailable, such as another number or voicemail. Fallback helps prevent callers from reaching a dead end.
Important: If a line has no fallback configured, an unanswered call has nowhere else to go. Ask Support to confirm your current routing before requesting changes.
What to send Support
- Your dealership and Car Wars account or store name.
- The number or line that needs to change.
- Who should ring first: a person, team, or department.
- What should happen when no one answers.
- The best callback number to use for testing.