Individual agent lines give each salesperson a dedicated phone number to share with customers. Calls to that number can ring directly to the assigned agent while remaining connected to the dealership's Car Wars activity.
What an individual agent line does
- Provides a dedicated customer-facing number for an individual salesperson.
- Routes inbound calls directly to the assigned agent.
- Keeps activity associated with the agent line for tracking. Recording may be enabled separately; do not assume that every agent line is recorded.
- Uses the agent line as the caller ID for outbound Click-to-Call calls made by that agent.
- Transcribes voicemail left on the agent line and sends the transcription to the agent by text message.
Scope and limits
- An agent line routes the Car Wars number to the assigned agent's configured destination.
- This article does not describe how a dealership's separate receptionist, phone menu, main number, or shared queue is configured.
- This article does not define why recordings are enabled or how a dealership uses them.
When to use an agent line
Use the agent line anywhere a customer needs to reach a specific salesperson directly, such as an email signature, follow-up message, or appointment confirmation. Continue to use the dealership's main or department tracking lines for campaigns and shared call queues.
What customers experience
- When the customer calls the agent line, the call rings to the assigned agent's destination.
- When the agent uses Click-to-Call, the customer sees the agent line as the outbound caller ID.
- If the agent does not answer, the customer can leave a voicemail. The agent receives the voicemail transcription by text when that feature is configured.
Test an agent line before sharing it
- Call the agent line from an outside phone and confirm it reaches the correct agent.
- Place an outbound Click-to-Call call and confirm the agent line appears as caller ID.
- Leave a test voicemail and confirm the agent receives the expected alert or transcription.
If the line reaches the wrong destination, shows the wrong outbound caller ID, or does not deliver voicemail alerts, contact Car Wars Support with the account name, agent name, agent-line number, and the result of each test.