10DLC is the U.S. registration framework for business text messages sent from standard 10-digit phone numbers. Registration helps carriers identify legitimate businesses, improve message delivery, and reduce unwanted messaging.
Important: This guide summarizes the information requested for Car Wars 10DLC setup. It is not legal advice. Confirm your final language and practices with your legal or compliance team.
Information needed for registration
- Business and registered legal name
- Business phone, email, website, and physical address
- EIN or Tax ID
- Website Privacy Policy URL
- SMS Terms and Conditions
- How customers give permission to receive messages
- The types of messages the dealership expects to send
The business name, phone, website, address, and tax information should match official records. Mismatches are a common cause of verification delays.
Registration stages
- Information collection: Car Wars confirms the required business and website information.
- Brand verification: The Campaign Registry reviews the legal business identity.
- Campaign review: The messaging use case, opt-in process, and sample content are reviewed.
- Line provisioning: Approved phone numbers are text-enabled and assigned to the correct campaign.
- Testing: Sending, receiving, opt-in, HELP, and STOP behavior are checked.
Campaign and carrier reviews can take several days and may take longer when information must be corrected. Car Wars Support can provide the current stage but should not promise a carrier approval date.
If verification fails
Support may ask you to confirm the legal business name, EIN, website, phone number, or address and may request official business documentation through an approved secure method. Do not send tax documents through an unapproved channel.
Website and consent requirements
- Explain what types of messages customers will receive.
- Disclose that message frequency varies and message and data rates may apply.
- Explain how to request help and reply STOP to opt out.
- Include working Privacy Policy and Terms and Conditions links.
- Use an optional SMS-consent checkbox that is not pre-checked.
- Do not share text-message opt-in data or consent for third-party marketing.
Message not delivering?
For step-by-step delivery checks and the details to send Support, see Troubleshoot business text message delivery.
Using DriveCentric?
For user matching, message visibility, and manager follow-up, see Set up and use DriveCentric texting with Car Wars.
Contact Support
For registration questions, include your dealership, the affected texting line, and the current registration stage if known. If Support requests official business documents, send them only through the approved secure method. Do not attach tax documents to a normal support message.
For delivery failures, use the checklist in Troubleshoot business text message delivery.