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Troubleshoot Car Wars login, password, AUTH0, and MFA issues

Updated

Use this guide if you forgot your Car Wars password, cannot sign in, or MFA is not working.

Use this guide if you cannot sign in to Car Wars, do not receive a password-reset or MFA message, or see a “Refused to Connect” page while opening Car Wars from Elead or CDK.

Start with these checks

  • Confirm you are using the business email address assigned to your Car Wars profile.
  • Open Car Wars in a current version of Chrome or Edge.
  • Retype your email and password instead of using an old saved entry.
  • If other websites are also failing, check your internet connection before continuing.

Reset your password

  1. Select the password-reset option on the Car Wars sign-in page.
  2. Enter the email address on your Car Wars profile.
  3. Check your inbox and spam or junk folders.
  4. If you requested more than one reset message, use the newest link.
  5. Close older Car Wars tabs before signing in with the new password.

If no reset message arrives, your profile may use a different email address or may be inactive. Ask your account administrator to confirm your profile, or contact Car Wars Support.

Fix “Refused to Connect” when using Elead or CDK

This message is commonly caused by stale browser sign-in data.

Chrome

  1. Open Chrome's browsing-data controls.
  2. Choose All time.
  3. Clear cookies and other site data and cached images and files.
  4. Close every Chrome window, then reopen Chrome.
  5. Sign in at Car Wars first, then return to Elead or CDK.

Edge

  1. Open Settings, then Privacy, search, and services.
  2. Under Clear browsing data, choose what to clear.
  3. Select All time, cookies and other site data, and cached images and files.
  4. Close every Edge window, reopen Edge, and sign in to Car Wars before returning to Elead or CDK.

Clearing cookies signs you out of websites in that browser.

If you are not receiving an MFA code

  1. Confirm the mobile number on your Car Wars profile is correct.
  2. Save 972-483-9089 as a Car Wars MFA contact.
  3. Check whether your phone or carrier is filtering unknown or spam text messages.
  4. Request one new code and use the newest code received.
  5. Make sure your phone's date and time are set automatically.

Never share an MFA code with another person, including someone claiming to be Support.

Contact Support

If the issue continues, send Car Wars Support your dealership, affected user email, browser, exact error, date and time with time zone, and a screenshot. Do not include your password or MFA code.