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Install and use the Car Wars Click-to-Call Chrome extension

Updated

Before you begin

Confirm that all of the following are true:

  • You have an active Car Wars account.
  • Car Wars Support has enabled your account for the Click-to-Call extension.
  • Your Car Wars username is associated with a phone code.
  • Your account has an outbound line.
  • You are using Google Chrome. The extension does not work in Internet Explorer, Firefox, or Safari.
  • Your CRM or website is an enabled domain.

Install the extension

  1. Open the Call Box Click-to-Call extension in the Chrome Web Store.
  2. Select Add to Chrome and follow Chrome's prompts.
  3. If your organization prevents extension installation, contact your network administrator or IT team.
  4. After installation, open your supported CRM or website. If it was already open, refresh the page.

Sign in and place a call

  1. Select the Click-to-Call extension near the top of Chrome.

  2. Sign in with your Car Wars credentials.

  3. Confirm your phone number and account. Multi-client users must also select the correct account.
  4. On an enabled website, the extension turns phone numbers into links or adds phone icons.
  5. Select the customer's phone number or phone icon. The ability to highlight number and right-click will also give access to make a call.
  6. Answer the incoming call on your phone. Car Wars then connects you to the customer.

Switch accounts as a multi-client user

First switch to the correct account in the CRM or website. Then open the Click-to-Call extension and select the same account from its account list before placing a call.

If the extension is not working

  • Refresh the CRM or website after installing the extension.
  • Confirm you are using Chrome and are signed in to the intended account.
  • Confirm the website is enabled for the extension. 
  • Confirm your user has a phone code and your account has an outbound line. Make sure the outbound line is assigned within Staff Profile.
  • If the extension cannot be installed, contact your IT team.

To request access or ask whether a website can be enabled, contact Car Wars Support.