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Click-to-Call isn't ringing my phone

Updated

1. Save both Car Wars lines as contacts

Open your Car Wars staff profile and locate your outbound line and the agent line associated with your profile. Save both numbers in your phone using clear names such as "Car Wars Outbound Line" and "Car Wars Agent Line."

2. Allow calls from unknown numbers

iPhone

  1. Open Settings.
  2. Search for Silence Unknown Callers, or open the Phone settings.
  3. Make sure Silence Unknown Callers is turned off.
  4. Confirm neither saved Car Wars number is blocked.
  5. Temporarily turn off Focus or Do Not Disturb while testing.

Android

  1. Open the Phone app and its Settings.
  2. Look for Blocked numbers, Caller ID & spam, or similar settings.
  3. Make sure unknown or private callers are not automatically blocked.
  4. Confirm neither saved Car Wars number is blocked.
  5. Temporarily turn off Do Not Disturb and third-party call-filtering apps while testing.

3. T-Mobile users: temporarily turn off Scam Block

Dial #632# from the phone that should receive the call, then test Click-to-Call again. After testing, dial #662# to turn T-Mobile Scam Block back on.

Turning off Scam Block may allow unwanted calls. Use this as a troubleshooting step and restore the feature after testing.

You can also manage this in the T-Mobile Scam Shield app — open Scam Shield, go to Blocked Numbers, and remove the Car Wars number if it appears there.

4. Test Click-to-Call again

  1. Confirm the correct destination phone is associated with your staff profile.
  2. Make sure the phone has cellular service and can receive a normal direct call.
  3. Start a new Click-to-Call attempt.
  4. Answer the incoming Car Wars call before it reaches voicemail.

If a normal direct call also fails, contact your dealership's phone administrator, IT team, or wireless carrier. If direct calls work but Click-to-Call still fails, contact Car Wars Support.

Text-message troubleshooting

If a customer is not receiving an agent's texts, ask them to confirm that their phone is not filtering unknown or spam messages. Save these Car Wars notification numbers as contacts to improve alert delivery:

  • 945-229-0133 — automated report text alerts from the account pod
  • 972-483-9089 — MFA messages
  • 945-219-5547 — agent-line alerts

Still not working?

Contact Car Wars Support with your dealership and staff profile, device and carrier, date and time of the failed attempt, what happened, whether both Car Wars lines were saved, and whether a normal direct call worked. Do not include passwords or MFA codes.