Spam can affect both sides of dealership calling: unwanted inbound calls can tie up your lines, while legitimate outbound calls can be labeled Scam Likely before customers answer. Use the practices below to reduce disruptions and help your calls appear legitimate.
Leave a clear voicemail
When a customer does not answer, leave a voicemail that includes your name, dealership, and reason for calling. Consistent, useful voicemails help distinguish legitimate business calls from robocalls.
Answer callbacks live
When possible, answer return calls to your agent line. Consistently connecting callers to a real person helps demonstrate that the number belongs to an active business.
Rotate numbers carefully
Avoid abrupt calling-volume spikes across multiple numbers. Patterns sometimes called “snowshoeing” can resemble spam behavior and may increase the likelihood of carrier filtering.
Call customers who expect to hear from you
Before calling, confirm the customer has a relevant reason to be contacted and review applicable consent and do-not-call requirements. Relevant calls reduce rejection rates and complaints.
Be prepared for AI call screening
Start with a clear, professional introduction and a legitimate reason for the call. This improves the chance that an automated call-screening tool will allow the call through.
Avoid rapid redials
Do not repeatedly call the same number within a short period. Space out attempts so your calling pattern does not resemble automated retry or robocall behavior.
Complete registration and caller-name setup
Confirm that carrier registration and CNAM caller-name setup are complete for your dealership's calling lines. Registration helps carriers identify the calls as coming from a legitimate business. Car Wars Support can help review the available setup options.
Add your agent line to your email signature
Including your direct agent line in customer emails helps establish legitimacy and lets customers associate the number with a real dealership employee.
Quick checklist
- Leave a useful voicemail.
- Answer callbacks whenever possible.
- Avoid sudden volume spikes and rapid redials.
- Confirm consent, relevance, and do-not-call requirements before calling.
- Use a clear introduction when encountering AI screening.
- Complete carrier registration and CNAM setup.
- Include the agent line in email signatures.
If legitimate calls continue to be flagged, contact Car Wars Support with the affected number, carrier, examples with dates and times, and the label customers see.